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Terms and Conditions

  1. Cancellation Policy: Please note that any cancellations must be made at least 48 hours prior to your scheduled appointment. If you cancel within 48 hours of your appointment, you may be subject to a cancellation fee.

  2. Rescheduling Policy: We understand that sometimes unexpected events can arise that require you to reschedule your appointment. If you need to reschedule, please contact us at least 48 hours prior to your appointment. We will do our best to accommodate your request, but please note that we may not be able to reschedule your appointment on short notice.

  3. Late Arrival Policy:  Our roofing team operates on a tight schedule. If you arrive more than 15 minutes late to your scheduled appointment, we may not be able to complete the appointment as planned. For appointments that do not require the customer to attend, such as basic estimates or exterior inspections, we will proceed without the customer present. For appointments that require the customer to attend:    Detailed project estimates, Emergency repairs, or Inspections that require access to the interior of the building and attic, we may need to reschedule your appointment if you are late. If you request an extension, we may not be able to accommodate this due to our tight schedule. If we are able to extend the appointment time, there will be a fee of $25 for every 30 minutes of additional time required. We apologize for any inconvenience and appreciate your understanding in ensuring that our team can complete your project on time and to the best of their abilities.

  4. Travel Fee: Please note that there is a one-way travel fee of $1 per kilometer for any customers located outside of Terrace, BC city limits. To calculate the travel fee enter our business address 2406 Tetrault St V8G 4E9 to the address. This fee will be added to your total invoice for the specific appointment.

  5. Instructions: To ensure the safety of our roofers and the best possible results for your roofing project, we ask that you clear the area around your roof of any obstacles or debris prior to your scheduled appointment. Additionally, please ensure that any pets are kept inside during the duration of the appointment if possible.

  6. We reserve the right to modify these terms from time to time at our sole discretion. Your continued use of our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access our service.

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